Knowledge centre
Useful knowledge for more informed choices.
6 guides
Product checks · 4 min read
What a product code can — and cannot — tell you
Understand the difference between finding a record and authenticating the item in your hand.
Read the guideConsumer guidance · 3 min read
Read the notice, not just the product name
Why the affected batch, issuing source and next steps matter when a product notice appears.
Read the guideBusiness guidance · 5 min read
A stronger product identity starts with better records
The information businesses can prepare for a clear, reviewable product record.
Read the guideConsumer guidance · 4 min read
How to prepare a useful product concern report
A clear description and the right supporting details make follow-up more effective.
Read the guidePIVERS AI · 4 min read
Where AI helps — and where evidence must lead
How AI can reduce effort while keeping verification and human decisions accountable.
Read the guideProduct checks · 3 min read
Product, batch or unit: know what you are checking
Three identification levels, three different scopes. Here is how to read the distinction.
Read the guideConfidence starts with clarity
Make a more informed choice.
Check a product code, read any notices that apply, and know the next step if something looks wrong.